FedEx.com is the official website for FedEx Corporation, one of the largest package delivery and logistics companies in the world, offering package tracking, shipping label creation, drop-off location search, and account management tools for both individual and business shippers. Here’s an overview of the site’s core features and how to use them.
Tracking a Package
FedEx.com’s tracking tool is likely its most frequently used feature, allowing anyone — whether or not they have a FedEx account — to check a shipment’s status by entering a tracking number directly on the site’s homepage. Tracking results typically show the package’s current status, its full shipment history (each scan point along its route), and an estimated delivery date and time window. FedEx also offers tracking via text message alerts, email notifications, and its mobile app for those who want proactive updates rather than needing to manually check the site.
Creating a Shipment
For sending a package, FedEx.com allows users to create and pay for a shipping label directly online, entering the package’s dimensions, weight, origin, and destination to receive a shipping cost estimate and available service options (ranging from standard ground shipping to various expedited air options). Business accounts can access additional tools, including saved address books, bulk shipping capabilities, and integration with e-commerce platforms for businesses that ship frequently.
Finding a Drop-Off Location
FedEx.com includes a location finder tool that lets users search for the nearest FedEx Office, FedEx Ship Center, or authorized retail partner location (such as Walgreens or Dollar General, which host FedEx drop-off services in many areas) based on a ZIP code or address. Results typically include each location’s hours, available services (such as packaging supplies or printing at FedEx Office locations), and the latest drop-off time for same-day pickup eligibility.
Managing Your FedEx Account
Registered FedEx.com users can access additional account features, including saved shipping addresses and preferences, shipment history and past invoices, delivery preference management (such as FedEx Delivery Manager, which lets recipients customize delivery instructions, reroute packages, or schedule redelivery), and billing and payment management for business or frequent shipping accounts.
FedEx Delivery Manager
One particularly useful feature for frequent package recipients is FedEx Delivery Manager, a free tool that lets users set standing delivery preferences for their address — such as authorizing packages to be left in a specific location, redirecting a delivery to a different address, or scheduling a specific delivery date — without needing to contact customer service for each individual shipment.
Business Shipping Tools
For business users, FedEx.com offers more advanced tools beyond basic package shipping, including FedEx Ship Manager for higher-volume or more customized shipping needs, integration options for e-commerce platforms to automate shipping label creation from online orders, and business account features like negotiated shipping rates for high-volume shippers and consolidated invoicing.
Customer Support Options
If you run into an issue with a shipment, FedEx.com provides several support channels, including a virtual assistant chat tool for common questions, a support center with articles covering frequently asked questions about tracking, billing, and claims, and phone support for more complex issues, including filing a claim for a lost or damaged package.
Staying Alert to FedEx-Related Scams
Because FedEx is such a widely recognized brand, it’s frequently impersonated in phishing scams — fake “delivery failed” texts or emails claiming a small fee is needed to release a package are a particularly common scam format. FedEx has stated it does not request payment via unsolicited text message links for standard deliveries, so any message asking you to click a link and pay a small fee to “release” a package should be treated with strong suspicion; when in doubt, go directly to FedEx.com or use the official app to check a tracking number rather than clicking a link in an unexpected message.
The Bottom Line
FedEx.com serves as the central hub for tracking shipments, creating shipping labels, finding drop-off locations, and managing delivery preferences for both individual and business users. Given how frequently the FedEx brand is impersonated in delivery scam texts and emails, it’s worth always navigating directly to FedEx.com rather than clicking links in unsolicited messages when you need to check or manage a shipment.